Ordering
How do I place an order?
Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Will the bag I receive be exactly as pictured?
Absolutely. Please keep in mind that natural leather is a ‘living’ material: slight variations in grain or shade compared to the photos are normal and testify to the authenticity and craftsmanship of each of our creations.
Shipping
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via e-mail. You can use this number to track your package on our website or the courier’s site.
Do you ship internationally?
Yes, we ship throughout Italy and Europe.
Returns and Refunds
What is your return policy?
If you’ve changed your mind, you can return your purchase within 14 days of delivery. Please ensure the bag is in its original state, with tags still attached and kept in its original packaging.
Is the return free?
In the event of a manufacturing defect, the costs are always at our expense.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use SSL encryption and follow industry-standard security practices to protect your payment information.
